WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

• Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
• Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

(Please note these are only examples and not actual shipping prices according to weight)

My goal

I want to help make your online purchase of my original paintings as seamless as possible.  If you cannot find answers to questions you may have, please contact me through my website and it will be my pleasure to answer your questions directly and solve any issues as quickly and conveniently as possible.  I look forward to working with you to bring vibrant art into your home or work environment.

wHAT IF MY ARTWORK ARRIVES DAMAGED?

If your artwork arrives and appears to have been damaged during transport, please contact me immediately to let me know.  If your received a damaged box/package, please photograph it before opening it.  You may then open the box/package to see if the artwork has also been damaged.  If so, please take another photograph and send it to pattystewartart@gmail.com.

wHAT IS YOUR POLICY ON RETURNS/REFUNDS?

Please contact me if you are returning a package.  The artwork must be returned undamaged and in the original packaging. Return shipping is at the customer's expense. Customer must also insure the returned artwork for full value of the purchase amount. Refund will be issued when we receive the artwork back.

caN I CANCEL MY ORDER?  

All print sales are final. Please contact pattystewartart@gmail.com as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

WHO TO CONTACT?  

You can reach out at any time by email at pattystewartart@gmail.com.

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

 Instagram: https://www.instagram.com/pattystewartart/

Facebook: https://www.facebook.com/PattyStewartArt/